Disclosure Statement
ATTENTION - Borrowers or Potential Borrowers
Carefully read the information contained on this page, it is designed to provide a guide for all customers to ensure you understand our product and service BEFORE you apply.
Every endeavour is made to ensure the information on this page and website is complete, accurate and current. This page does not form part of your Grant agreement.
You must read your Grant agreement in addition before deciding to accept a Grant from us. If you have any doubt or do not fully understand the legal effect you should seek independent advice.
In this disclosure statement the grant provider is COMMUNITY CLUB NZ and the website is www.communityclubnz.weebly.com. The grant provider also refers to itself as “we” and “us” and “our”. You might also refer to us as the "Grantor".
What We Do
CCNZ provides short term unsecured cash grants up to 50 Dollars for a term of ONE WEEK. To be able to request a grant, you must be an approved member of the Club.
Grant Terms are a maximum of 7 days.
Repayment is in one lump sum the following week or your next pay day, whichever comes first.
You can repay your Grant early for no additional cost.
The maximum grant limit on a first time Grant is 20 Dollars. Some customers may not qualify for this amount depending on your income level and expenses.
You’re grant limit maybe reviewed on subsequent grants based on an assessment of your obligations so as to not cause you undue hardship. If you consider this granting option is not right for you do not sign the Grant Agreement or better still do not apply.
Is a Community Club NZ Grant right for you?
Before accepting a payday Grant from Community Club NZ you should consider the purpose of the Grant and if it is right for your own financial circumstances. Here are some important things you need to consider:
Our grants are only for a short term use and should be a last resort ONLY scenario. They are not designed as a long term granting option.
Typically our grants are designed to cover small to basic needs.
Payday grants are NOT designed for holidays, new cars, or as a long term granting option.
We require you start making Grant payments on your next pay day.
Responsible Granting Policy
Community Club NZ operates a responsible granting policy. As part of this policy we only grant to New Zealand citizens over the age of 18 years. This can include beneficiaries or unemployed, bankrupts or non-asset procedures, self-employed, pensioners or part time workers who can prove they have income. New members must have a minimum after tax income of 300 Dollars per week to apply for this service.
Although we do our best to ensure grants are affordable to repay, only you the customer can decide if you’re able to afford the repayments and it is best for your personal financial circumstances. If you have any concerns we strongly suggest you seek your own advice or consider other options such as family.
If in doubt you can seek advice from the following websites:
www.sorted.org.nz
www.cab.org.nz
www.capnz.org
www.consumeraffairs.govt.nz
www.comcom.govt.nz
You can find more information in the Responsible Granting section of our website.
How much do our grants cost?
If, any payment dishonors for any reason, no more grants are allowed until full payment is made. This also can affect your ability to borrow in the future.
Late Fees
Dishonor Payment Fee
5 Dollars
Daily Contact Fee*
*(for everyday where a phone call, letter or Email is attempted to arrange a payment on Your account)
5 Dollars
*Preferred client status is a discretionary status conferred on customers at Community Club's discretion.
Application Marketing Fee
50% of the weekly Grant amounts short term
*Preferred client status is a discretionary status conferred on members at Community Club’s discretion.
Overdue Payments
If any payment dishonors for any reason, no more grants are allowed until full payment is made. This also can affect your ability to borrow in the future and you may lose your security item as a means to recover the outstanding balance.
Payment Options
If any payment dishonors due to hardship, we allow a minimum of 20 Dollars direct credited to our bank account until all outstanding balances are fully paid.
Collection Costs
If an agent is contracted to collect your overdue debt, you are subject to their charges that will be added to the balance of your grant amount.
Default Fees & Charges
If, you stop making payments on your grant, after 30 days membership will be suspended. After 60 days the Grant will be referred to a collection agency who may charge additional debt collections fees, plus legal costs incurred in collecting any overdue amounts. These costs will be applied to any outstanding balances and you will bear the costs
Optional Fees
A 5 Dollar fee applies if you require an immediate cash advance or your grant paid into your bank account within 60 minutes between Monday to Friday 9am till 4pm. Not all banks offer this service.
Transparency of Fees
We pride ourselves on clearly providing full disclosure of all costs before you accept your advance. If you never miss a payment we guarantee there will be no additional charges and never any hidden costs.
How quick will my application be processed?
Once you have supplied all the requested information and assuming we don’t require any additional information it takes about 30 minutes to conduct our required checks to assess your affordability, identity and employment details. Existing customers requesting a new Grant maybe processed quicker.
Once a decision is made you will be notified via email or text, this will confirm the Grant payment amount and due date.
How do I find out the status of my application?
You will be provided with a copy of your Grant agreement and all required disclosures BEFORE you are given a grant.
Please read your Grant Agreement and any communications from us thoroughly and understand the obligations you are committing to before you agree to the grant. Seek independent advice if you do not understand any of the terms and conditions of the Grant Agreement.
You can contact our friendly customer service team on email [email protected] with any questions you may have.
You can find more information in the Responsible Lending section of our website.
Community Club Renewal Policy
Can I renew a Grant with Community Club?
Before you can renew a grant, your previous Grant must be fully paid and up to date. We do not offer top up type grants.
Your payments need to have been made on the due dates and not deferred or extended
Depending on the time period between grants may mean we require additional information from you such as bank statements, pay slips and so on.
Can I increase my second grant?
We do not allow credit increases until you have completed 3 months of good payment history. These are subject to our own discretion, your payment history and our assessment of your financial position.
Can I cancel the grant?
You have a right to cancel your Grant within 24 Hours. If you cancel your grant, we can charge you:
The amount of any reasonable expenses that had to be paid in connection with the Grant Agreement and its cancellation;
The application marketing fee calculated on a daily usage rate accrued for the period from the day you received the Grant until the day you repaid the balance.
I can’t meet my repayments?
You should know when your payday Grant is due, so make sure you have enough funds in your account on the due date so you do not incur any dishonor and or collection fees and additional charges.
You should contact us promptly as soon as you are aware that you might not be able to meet your repayments. We understand that unforeseen things happen, so if you find yourself suffering unexpected hardship and your financial obligations to Community Club become overwhelming, you must get in touch with us immediately so that we can work together and try to come to an arrangement that could help you repay your Grant as soon as possible.
Unforeseen hardship may be caused by:
Illness
Loss of employment
Serious injury
End of a relationship
Any other reasonable issue
Please be aware that you cannot claim financial hardship if:
You are in arrears on your grant;
Your balance owing is in excess of your credit limit; or
You have taken out the Grant knowing you would not be able to repay it.
We are committed to collecting your past due grants in a professional, fair and lawful manner. Further information in regard to situations of financial hardship can be found here:
http://www.consumeraffairs.govt.nz/for-consumers/credit-and-debt-1/cancelling-or-changing-your-contract-1/hardship
Disclaimer
By applying for a Community Club NZ grant, you are giving your consent to the use and disclosure of your personal information as part of assessing your application and then establishing and administering your account for the primary purpose and for related purposes including:
Consideration of any other application made by you to Community Club NZ for financial products or services customer relations including management of our relationship with you and market or customer satisfaction research and product development
Compliance with legislative and regulatory requirements (including without limitation the Anti-Money Laundering and Counter-Terrorism Financing Act 2006)
Compliance with payment systems requirements our internal operations including record keeping, risk management, securitization, credit scoring and portfolio analysis and arrangements with other organisations to provide services in relation to our products and services
The Lender may also disclose your credit information and personal information for those purposes to the following organisations (“Disclosure Parties”):
credit reporting agencies
its service providers and alliance partners
its agents, contractors and external advisers
your referees, including your employer
your legal and financial advisers
Government and other regulatory bodies, law enforcement bodies and courts external complaint resolution bodies e.g. Credit Ombudsman Service Limited (COSL).
rating agencies
payment system operators and
Other financial institutions and lenders and brokers.
In assessing an application for Credit, not all customers will qualify in accordance with our lending policy (refer Responsible Lending Policy above). We take special care to make sure a customer can afford to make the repayments on time, we are reliant on the accuracy of the information a customer provides to us and we cannot guarantee that your personal and financial circumstances may change in the future.
The amount of Credit available to individual customers is based on a customers own personal circumstances, income and past Grant payment history, NOT all customers will qualify for the maximum Credit amount. First time customer may only qualify for Credit up to 50 Dollars and this may vary based on individual circumstances.
We endeavour to process new customer applications within 60 minutes during business hours Monday to Friday 9am to 4pm, this time period is subject on the Customer providing all the required documentation to make an informed Credit decision.
60 minutes Grant payments are subject to Credit being approved and can only be done between 9am to 4pm Monday to Friday. Grant payments outside these hours will be processed overnight, excluding weekends or public holidays.
I/We by applying authorise Community Club NZ to do the above in accordance with the Privacy Act 1993. Further, I/We acknowledge that by applying we agree that this authority is a continuing authority that has effect before, during and after the provision of any credit.
I have a complaint
Please refer any complaint you have to the collections officer or customer service person in contact with you. They should endeavor to resolve any complaint you have promptly and fairly. However if this initial attempt to resolve the matter has failed, please address the issue to [email protected]. We have an internal complaints process and undertake to investigate any concerns promptly and fairly. We have up to 40 days to respond to your complaint.
If unresolved, further action can be taken by making application to the Manukau District Court Disputes Tribunal:
Manukau District Court
30 Manukau Station Rd
Telephone: 0800 268 787
Telephone from overseas: +64 9 583 1900
Civil and Family Services
DX: CX10150 AUCKLAND
Our Contact details
Email [email protected]
ATTENTION - Borrowers or Potential Borrowers
Carefully read the information contained on this page, it is designed to provide a guide for all customers to ensure you understand our product and service BEFORE you apply.
Every endeavour is made to ensure the information on this page and website is complete, accurate and current. This page does not form part of your Grant agreement.
You must read your Grant agreement in addition before deciding to accept a Grant from us. If you have any doubt or do not fully understand the legal effect you should seek independent advice.
In this disclosure statement the grant provider is COMMUNITY CLUB NZ and the website is www.communityclubnz.weebly.com. The grant provider also refers to itself as “we” and “us” and “our”. You might also refer to us as the "Grantor".
What We Do
CCNZ provides short term unsecured cash grants up to 50 Dollars for a term of ONE WEEK. To be able to request a grant, you must be an approved member of the Club.
Grant Terms are a maximum of 7 days.
Repayment is in one lump sum the following week or your next pay day, whichever comes first.
You can repay your Grant early for no additional cost.
The maximum grant limit on a first time Grant is 20 Dollars. Some customers may not qualify for this amount depending on your income level and expenses.
You’re grant limit maybe reviewed on subsequent grants based on an assessment of your obligations so as to not cause you undue hardship. If you consider this granting option is not right for you do not sign the Grant Agreement or better still do not apply.
Is a Community Club NZ Grant right for you?
Before accepting a payday Grant from Community Club NZ you should consider the purpose of the Grant and if it is right for your own financial circumstances. Here are some important things you need to consider:
Our grants are only for a short term use and should be a last resort ONLY scenario. They are not designed as a long term granting option.
Typically our grants are designed to cover small to basic needs.
Payday grants are NOT designed for holidays, new cars, or as a long term granting option.
We require you start making Grant payments on your next pay day.
Responsible Granting Policy
Community Club NZ operates a responsible granting policy. As part of this policy we only grant to New Zealand citizens over the age of 18 years. This can include beneficiaries or unemployed, bankrupts or non-asset procedures, self-employed, pensioners or part time workers who can prove they have income. New members must have a minimum after tax income of 300 Dollars per week to apply for this service.
Although we do our best to ensure grants are affordable to repay, only you the customer can decide if you’re able to afford the repayments and it is best for your personal financial circumstances. If you have any concerns we strongly suggest you seek your own advice or consider other options such as family.
If in doubt you can seek advice from the following websites:
www.sorted.org.nz
www.cab.org.nz
www.capnz.org
www.consumeraffairs.govt.nz
www.comcom.govt.nz
You can find more information in the Responsible Granting section of our website.
How much do our grants cost?
If, any payment dishonors for any reason, no more grants are allowed until full payment is made. This also can affect your ability to borrow in the future.
Late Fees
Dishonor Payment Fee
5 Dollars
Daily Contact Fee*
*(for everyday where a phone call, letter or Email is attempted to arrange a payment on Your account)
5 Dollars
*Preferred client status is a discretionary status conferred on customers at Community Club's discretion.
Application Marketing Fee
50% of the weekly Grant amounts short term
*Preferred client status is a discretionary status conferred on members at Community Club’s discretion.
Overdue Payments
If any payment dishonors for any reason, no more grants are allowed until full payment is made. This also can affect your ability to borrow in the future and you may lose your security item as a means to recover the outstanding balance.
Payment Options
If any payment dishonors due to hardship, we allow a minimum of 20 Dollars direct credited to our bank account until all outstanding balances are fully paid.
Collection Costs
If an agent is contracted to collect your overdue debt, you are subject to their charges that will be added to the balance of your grant amount.
Default Fees & Charges
If, you stop making payments on your grant, after 30 days membership will be suspended. After 60 days the Grant will be referred to a collection agency who may charge additional debt collections fees, plus legal costs incurred in collecting any overdue amounts. These costs will be applied to any outstanding balances and you will bear the costs
Optional Fees
A 5 Dollar fee applies if you require an immediate cash advance or your grant paid into your bank account within 60 minutes between Monday to Friday 9am till 4pm. Not all banks offer this service.
Transparency of Fees
We pride ourselves on clearly providing full disclosure of all costs before you accept your advance. If you never miss a payment we guarantee there will be no additional charges and never any hidden costs.
How quick will my application be processed?
Once you have supplied all the requested information and assuming we don’t require any additional information it takes about 30 minutes to conduct our required checks to assess your affordability, identity and employment details. Existing customers requesting a new Grant maybe processed quicker.
Once a decision is made you will be notified via email or text, this will confirm the Grant payment amount and due date.
How do I find out the status of my application?
You will be provided with a copy of your Grant agreement and all required disclosures BEFORE you are given a grant.
Please read your Grant Agreement and any communications from us thoroughly and understand the obligations you are committing to before you agree to the grant. Seek independent advice if you do not understand any of the terms and conditions of the Grant Agreement.
You can contact our friendly customer service team on email [email protected] with any questions you may have.
You can find more information in the Responsible Lending section of our website.
Community Club Renewal Policy
Can I renew a Grant with Community Club?
Before you can renew a grant, your previous Grant must be fully paid and up to date. We do not offer top up type grants.
Your payments need to have been made on the due dates and not deferred or extended
Depending on the time period between grants may mean we require additional information from you such as bank statements, pay slips and so on.
Can I increase my second grant?
We do not allow credit increases until you have completed 3 months of good payment history. These are subject to our own discretion, your payment history and our assessment of your financial position.
Can I cancel the grant?
You have a right to cancel your Grant within 24 Hours. If you cancel your grant, we can charge you:
The amount of any reasonable expenses that had to be paid in connection with the Grant Agreement and its cancellation;
The application marketing fee calculated on a daily usage rate accrued for the period from the day you received the Grant until the day you repaid the balance.
I can’t meet my repayments?
You should know when your payday Grant is due, so make sure you have enough funds in your account on the due date so you do not incur any dishonor and or collection fees and additional charges.
You should contact us promptly as soon as you are aware that you might not be able to meet your repayments. We understand that unforeseen things happen, so if you find yourself suffering unexpected hardship and your financial obligations to Community Club become overwhelming, you must get in touch with us immediately so that we can work together and try to come to an arrangement that could help you repay your Grant as soon as possible.
Unforeseen hardship may be caused by:
Illness
Loss of employment
Serious injury
End of a relationship
Any other reasonable issue
Please be aware that you cannot claim financial hardship if:
You are in arrears on your grant;
Your balance owing is in excess of your credit limit; or
You have taken out the Grant knowing you would not be able to repay it.
We are committed to collecting your past due grants in a professional, fair and lawful manner. Further information in regard to situations of financial hardship can be found here:
http://www.consumeraffairs.govt.nz/for-consumers/credit-and-debt-1/cancelling-or-changing-your-contract-1/hardship
Disclaimer
By applying for a Community Club NZ grant, you are giving your consent to the use and disclosure of your personal information as part of assessing your application and then establishing and administering your account for the primary purpose and for related purposes including:
Consideration of any other application made by you to Community Club NZ for financial products or services customer relations including management of our relationship with you and market or customer satisfaction research and product development
Compliance with legislative and regulatory requirements (including without limitation the Anti-Money Laundering and Counter-Terrorism Financing Act 2006)
Compliance with payment systems requirements our internal operations including record keeping, risk management, securitization, credit scoring and portfolio analysis and arrangements with other organisations to provide services in relation to our products and services
The Lender may also disclose your credit information and personal information for those purposes to the following organisations (“Disclosure Parties”):
credit reporting agencies
its service providers and alliance partners
its agents, contractors and external advisers
your referees, including your employer
your legal and financial advisers
Government and other regulatory bodies, law enforcement bodies and courts external complaint resolution bodies e.g. Credit Ombudsman Service Limited (COSL).
rating agencies
payment system operators and
Other financial institutions and lenders and brokers.
In assessing an application for Credit, not all customers will qualify in accordance with our lending policy (refer Responsible Lending Policy above). We take special care to make sure a customer can afford to make the repayments on time, we are reliant on the accuracy of the information a customer provides to us and we cannot guarantee that your personal and financial circumstances may change in the future.
The amount of Credit available to individual customers is based on a customers own personal circumstances, income and past Grant payment history, NOT all customers will qualify for the maximum Credit amount. First time customer may only qualify for Credit up to 50 Dollars and this may vary based on individual circumstances.
We endeavour to process new customer applications within 60 minutes during business hours Monday to Friday 9am to 4pm, this time period is subject on the Customer providing all the required documentation to make an informed Credit decision.
60 minutes Grant payments are subject to Credit being approved and can only be done between 9am to 4pm Monday to Friday. Grant payments outside these hours will be processed overnight, excluding weekends or public holidays.
I/We by applying authorise Community Club NZ to do the above in accordance with the Privacy Act 1993. Further, I/We acknowledge that by applying we agree that this authority is a continuing authority that has effect before, during and after the provision of any credit.
I have a complaint
Please refer any complaint you have to the collections officer or customer service person in contact with you. They should endeavor to resolve any complaint you have promptly and fairly. However if this initial attempt to resolve the matter has failed, please address the issue to [email protected]. We have an internal complaints process and undertake to investigate any concerns promptly and fairly. We have up to 40 days to respond to your complaint.
If unresolved, further action can be taken by making application to the Manukau District Court Disputes Tribunal:
Manukau District Court
30 Manukau Station Rd
Telephone: 0800 268 787
Telephone from overseas: +64 9 583 1900
Civil and Family Services
DX: CX10150 AUCKLAND
Our Contact details
Email [email protected]
